It all started when I noticed that PayPal tried to deduct my monthly subscription to Keyword Academy multiple times, whereby two of the transactions got through. So I e-mailed Mark & Court using the e-mail address stated in the PayPal details.

Their response was pretty fast, i.e. within the same day I sent my query. The last e-mail I received from either of them is this:

Trusting that action was to be taken, I waited. Since then, I had not logged into the Keyword Academy members site, being busy and all.

So I was surprised when PayPal sent me an auto-notification saying that my subscription was cancelled due to insufficient funds (boy, was I glad I was using a debit card!). This meant that not only was PayPal still trying to deduct my balance, but Mark and Court didn’t actually look into solving my problem.

Now, I realize that the deduction were PayPal’s error in the first place. But even after a week since my request for refund of one of my payments, there was none coming from either of the guys at Keyword Academy.

I waited still. I finally received an e-mail from them.

Too bad it was an autoresponder! Nothing about the subscription problem was mentioned. I replied to that e-mail, and sent a couple more over the next few days.

By the way, before any of you cry “scam” over this, let me be frank with you and say that nothing about this program is a scam — they’re very legit and give good information about how to build your site right to make money. However, their response so far leaves little to be desired.

What the heck is going on, people (and in people I mean Court and Mark specifically)? Did my e-mail fell into your Spam folder? How long does it take to refund a measly $33? Reply already!

Is my frustration obvious enough for ya?

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